Warranty & Delivery Information - Dura Woodford Stoves

Warranty Information

Woodford Stoves

All Woodford Stoves come with a no-quibble lifetime warranty on the stove body.
Manufactured in England, we proudly support our customers with any service or
replacement requirements.

Dura Flue Chimney Liners

Dura Flue 316 Liner

  • Warranty: 15 years
  • Coverage: Faulty manufacture or defective materials (domestic chimney use)
  • Fuel: Must be used with Flue & Ducting Ltd’s recommended fuels only
  • Registration: Must be registered using a completed warranty card within 30 days by a HETAS installer

Dura Flue 904/316 Liner

  • Warranty: 30 years
  • Coverage: Faulty manufacture or defective materials (domestic chimney use)
  • Fuel: Must be used with Flue & Ducting Ltd’s recommended fuels only
  • Registration: Must be registered using a completed warranty card within 30 days by a HETAS installer

Warranty Claims Process

  • Assessment: The original HETAS engineer must assess the issue and report it to us within 14 days.
  • Documentation Required: Completed warranty registration card, Photos of installation and fault, Maintenance records or any relevant documents

For any warranty-related queries, please contact our support team sales@camdenfires.co.uk

Delivery & Returns Information

Ordering Options

You can place orders with Camden Fires Ltd 24/7 via our website to by emailing sales@camdenfires.co.uk

Phone: 0191 2581027 (Monday–Friday, 8am–4:00pm Sat 10-4pm)

When ordering, please include product codes and clearly state any special delivery
instructions.

Delivery Terms

  • FREE Next Day Delivery for orders over £500.00 + VAT, placed before 1:00pm.
  • Orders under £500.00 + VAT:
  • Standard delivery: £25.00 + VAT (Pallets/Van)
  • Economy delivery: £16.00 + VAT (2–3 working days)
  • Timed or special deliveries are available Price on Application (POA).

Higher Rate Postcode Areas

Currently, we're unable to offer free delivery to the following postcodes, please get in touch if you'd like to place an order within these areas:

  • PO30–41
  • GY1–8 & JE1–4
  • GY9–10
  • IM1–9
  • BT1–18
  • BT19–94

Delivery Services

Please note: "Next day" delivery is not guaranteed by carriers and operates within 8:00am - 6:00pm.

All next day orders must be received by 1:30pm. Later orders may still be dispatched same-day but are not guaranteed.

Damaged Items

If your item arrives damaged:

  1. Sign as “damaged” with the delivery driver.
  2. Notify us immediately.
  3. Provide photographic evidence to help expedite replacements.

    Failure to report damage at time of delivery may result in a rejected claim.

Cutting DURA FLUE

Only use the official DURA FLUE knife to cut the liner.
We are not responsible for damage caused by other tools.
The correct knife is available in stock, please contact us to order.

Returns Policy

You may return goods within 30 days of purchase if they:

  • Are in original packaging
  • Are in re-saleable condition

After inspection, if approved, we will issue a full refund minus carriage fees. Refunds are
processed within 30 days, usually much sooner.

For all queries, please contact us:
sales@camdenfires.co.uk
0191 2581027